Refund policy

100% Money-Back Guarantee

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

• Item must be unused
• Item must be in original condition
• Item must be in original packaging

Return shipping costs are the responsibility of the customer unless the item is faulty.

To initiate a return, please contact:
bearathleticaus@gmail.com

Exchanges

If you would like to exchange an item, please contact us within 30 days of delivery.

Items must be unused and in original condition. Customers are responsible for return shipping costs for exchanges.

If there is a price difference between products, this will be adjusted before the exchange is processed.

Faulty or Damaged Items

If your item arrives damaged or you believe it is faulty, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the product

If confirmed faulty, we will provide a replacement or full refund and cover reasonable return shipping costs.

Refund Processing

Once your return is received and inspected, refunds will be processed to your original payment method.

Please allow several business days for your bank or payment provider to finalise the transaction.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under Australian Consumer Law.