Privacy Policy

Privacy Policy

This Privacy Policy explains how Bear Athletic collects, uses, discloses and protects your personal information when you visit our website, make purchases, create an account, use the Bear Athletic app, or otherwise interact with our products and services.

By using our website, app and services, and by providing your information, you agree to the terms set out in this Privacy Policy.

1. Information we collect

a. Personal information

We may collect personal information such as your name, email address, shipping address, billing address, phone number and payment details when you place an order, create an account, contact us, or use our services. This information is used for account management, order processing, delivery, customer support and related service functions.

b. Account information

When you create an account on our website or in the Bear Athletic app, we may collect and store your username, password, display name, profile details, handle, account preferences and other information associated with your account. This helps us provide a personalised experience and allows you to access your profile, history and saved information.

c. App and fitness-related information

If you use the Bear Athletic app, we may collect information connected with your use of app features, including workout activity, exercise logs, nutrition tracking, meal plan activity, mindset entries, goals, streaks and similar in-app progress data.

If you choose to connect supported mobile health data sources, we may also collect step count and related activity data from those services in order to provide tracking functionality within the app. This may include data from Apple Health on iOS and Health Connect on Android, where supported.

Health data sync is optional and only occurs if you choose to enable it and grant the relevant system permissions.

We use this data to support features such as daily step tracking, activity goals, streaks, progress displays and related in-app history. Where health sync is enabled, this data may be stored in connection with your Bear Athletic account so it can be displayed consistently across your sessions and devices.

We do not use health or fitness data for advertising or marketing purposes, and we do not sell health or fitness data to data brokers or other third parties.

d. Website and app usage information

We may collect non-personal or technical information about your interactions with our website and app, such as the pages or screens visited, products viewed, features used, session duration, device type, browser type, operating system, IP address and similar usage information. This helps us improve functionality, performance, security and overall user experience.

e. Cookies and tracking technologies

We may use cookies and similar tracking technologies to gather information about your browsing behaviour, preferences and device information. This helps us provide a more personalised experience, support website functionality and better understand how our website and app are used.

2. How we use your information

a. Order processing and fulfilment

We use the information you provide to process and fulfil your orders, including payment processing, shipping products to your designated address and providing order-related updates.

b. Account management and service delivery

We use your information to create and manage your account, provide access to website and app features, maintain your profile and preferences, and operate the services you choose to use.

c. Communication and customer support

We may use your contact information to communicate with you regarding your orders, account, app activity, support requests and service-related updates, and to respond to your enquiries.

d. Personalisation and marketing

With your consent, or where otherwise permitted by law, we may use your information to personalise your shopping or app experience, recommend products or features, and send promotional offers, newsletters or other marketing communications. You can opt out of marketing communications at any time.

e. Website and app improvement

We analyse usage and technical information to understand how users interact with our website and app, identify areas for improvement and enhance performance, functionality, security and user experience.

f. Safety, integrity and legal compliance

We may use information to maintain platform security, prevent misuse, investigate suspected breaches of our terms or policies, protect our rights and comply with legal and regulatory obligations.

g. Health and activity sync

If you enable health data sync within the Bear Athletic app, we may use step count and related activity data from Apple Health, Health Connect or other supported health data sources to provide activity tracking, goals, streaks, progress displays and associated app features.

This health data is used only to operate and improve the health and fitness features you choose to use. It is not used for advertising, marketing profiling or sale to third parties.

3. How we may disclose your information

a. Third-party service providers

We may share your information with trusted third-party service providers who assist us in operating our website, app and business, including providers that help us process payments, host our services, fulfil orders, deliver packages, analyse usage, provide technical support or communicate with users. These service providers have access to your information only as reasonably necessary to perform their services and are expected to protect it appropriately.

Where health or fitness data is processed in connection with app functionality, it is only shared with service providers as reasonably necessary to host, secure, support and operate the Bear Athletic app and related user account services.

b. Coaching, community and app features

Where relevant to app functionality, certain information you choose to submit within coaching, community or related features may be visible to other users, coaches or clients as part of providing those services. Please use care when sharing information through these features.

c. Legal compliance and business transfers

We may disclose your information to comply with applicable laws, regulations or legal processes, respond to lawful requests, protect our rights, privacy, safety or property, or in connection with a merger, acquisition, restructure or sale of our business.

4. Data security

a.

We implement reasonable and industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of data transmission over the internet or method of electronic storage is completely secure.

b.

You are responsible for maintaining the confidentiality of your account credentials. We strongly recommend using unique and secure passwords and not sharing your login information with others.

5. Children’s privacy

Our website and app are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children without appropriate consent. If we become aware that personal information has been collected from a child improperly, we will take reasonable steps to delete it.

6. Your rights and choices

a.

You may have the right to access, correct, update or request deletion of your personal information, subject to applicable law. You may manage certain account settings and profile information through your account, or contact us for assistance.

b.

If you have a Bear Athletic app account, you may request deletion of your account through the app. We may retain certain information where required or permitted by law, or where reasonably necessary for security, fraud prevention, dispute resolution or legitimate business records.

c.

You may opt out of receiving marketing communications from us by following the instructions provided in our emails or by contacting us directly.

d.

If you have enabled health data sync, you can stop future access by changing your device permissions in Apple Health, Health settings or Health Connect, depending on your device. If access is removed, some activity tracking features in the app may no longer function fully or may display incomplete data.

7. Data retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce our terms and meet legal, regulatory, tax, accounting or security obligations.

8. Changes to this Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will take effect once the updated version is posted on our website. We encourage you to review this policy periodically so you remain informed about how we handle your information.

9. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support team at:

Email: support@bearathletic.au
Website: https://www.bearathletic.au